Studio Etiquette & Policies

At The Pilates Space, we are committed to creating a positive and welcoming environment for everyone. To ensure the best experience for all clients and instructors, please review our class time, parking, and courtesy policies.

1. Cancellation policy

• Cancellations must be made at least 24 hours prior to your scheduled class. Late cancellations or no-shows will result in the forfeiture of the session, and class credit will be deducted from your account.

• Cancellations may be made directly through our app or our website.

2. Arriving on Time

• Please arrive 5 minutes before your scheduled class to allow time for prior class to depart, and allow for a smooth transition.

• Late arrivals can be disruptive, and for your safety, please to your best to arrive on time.

• If it’s your first time at the studio, we recommend arriving 5 minutes early to get acquainted with the space and equipment.

3. Parking Guidelines

• Parking is available on the street and in designated areas. During peak class times and summer months please allow for extra time to ensure a timely arrival. Stay up to date on our website and socials for any special events that may limit parking.

4. Studio Courtesy

• Please do not handle your phone while on the reformer to keep yourself and others safe. Silence your phones upon entering the studio to maintain a focused and relaxing atmosphere.

• Respect personal space and clean up your area after class, wiping down equipment and returning props to their designated spots.

5. Age Requirements

• All clients must be 18 years or older to attend group classes.

6. Health & Safety

• If you are feeling unwell, please refrain from attending class and notify the studio.

• Inform your instructor of any injuries or medical conditions before class.

7. Membership & Packages

• All class packages and memberships are non-transferable and non-refundable. All sales are final.

We appreciate your cooperation in helping us maintain a space that is welcoming and enjoyable for all. Thank you for being a valued part of The Pilates Space community!

For any questions regarding our policies, feel free to contact us.